CUSTOMER SERVICE: 968 22 22 06

Purchase Terms

1. ORDER

All of our products can be ordered in one of the following three ways:

1 . By internet via our web page www.tutete.com. This is done by the carrying out the following steps (it´s very simple -just follow the instructions that are given at each stage):

Shop-> Select the quantity -> Buy -> Confirm -> Payment Method -> Delivery Details -> Register

Once you have completed the purchase, you will receive an email confirming that your order has been placed.

Important! During the registration process, all confidential information sent to our web is encrypted, and therefore is protected from other parties. All sensitive information is sent via the security protocol SSL (Secure Socket Layer), which encrypts the information before we receive it, thus protecting it from third parties. No Information is ever stored which could identify the payment method with the buyer`s identity.

2. By e-mail at orders@tutete.com. In this instance, please bear in mind that the payment must be made by bank transfer.

3. By e-mail at tutete@tutete.com. In this instance, please bear in mind that the payment must be made by bank transfer.

2. PRICING

All of our prices are given in Euros and include VAT for purchases made within the European Community. The only additional cost is the postage. For special deliveries we reserve the right to invoice the transport costs with your permission.

For orders placed outside of the EU, any import duties and taxes associated with the delivery will be at the customer`s expense, in accordance to legal system in force. The goods will be declared at Customs for their invoiced value which is stated in Euros. Customs tax rates can vary between countries and should be paid for on receiving the goods. Goods sent to countries outside of the EU will be invoiced without Value Added Tax (VAT).

3. PAYMENT

  • CREDIT CARD :Credit Card: Via la Caixa Bank´s payment gateway "Cyberpac". By using this method, your credit card details are introduced directly into the bank´s secure website and are therefore not handled by Tutete.com´s servers.


4. DELIVERY RATES

Tutete.com is able to deliver goods to Europe and the rest of the world

* In the European continent, as with the rest of the world, the goods are sent by registered post.

The concrete SHIPPING COSTS can be consulted by clicking the above text marked in pink, once you have added a product in your cart.

The delivery times in Europe are dependent on the individual countries but from our past experience, deliveries to the UK, Switzerland, Norway, Germany, Italy and Portugal usually take between 4 to 6 days maximum. To the rest of the world it can vary by country and to destinations within the country but through our experience in Argentina, Mexico, Chile and USA deliveries usually take 7 to 18 days.

INCORRECT ADDRESSES. What happens if this occurs?

If the delivery address is stated incorrectly by the customer, the sent items are automatically returned and Tutete.com will NOT be held responsible for the time it may take for the items to be returned nor the cost for resending the goods. Post in Europe usually takes from 2 to 4 weeks to carry out the process of returned packages and in other countries it can be considerably longer. Please check the delivery address, making sure it is as complete and precise as possible.

Tutete.com will not be held responsible for orders that cannot be sent due to circumstances out of our control, such as delays caused by our suppliers, fires, floods, strikes, electrical problems, etc.

5. RETURNS.

The articles that are offered on our website are of the highest quality and are produced by leading suppliers of child care goods in several European countries and the USA. The goods undergo vigorous safety controls during the manufacturing process and the components and materials used are the most suitable to be used for and by children. All of the products greatly exceed the standard safety regulations - EN 1400 and EN 14350.

However, should you receive an order which is not to your satisfaction, you can exercise your right of withdrawal contained in the General Law for the Protection of Consumers and Users and request your refund within 14 days from the date you received the order, using the original packaging in which you received your order. If for some reason it is not possible to use the original packaging, also you can return the order, but then the amount returned will suffer a devaluation commensurate to the cost of packaging used. The returned item should be sent to the following address:

PRODUCTOS INFANTILES TUTETE S.L.
C/Cieza 10
30007 Murcia
España (Spain)

ATTENTION! Returned goods will not be accepted in the following cases:

  1. When returned products are not in perfect condition or the subsequent use of them would be restricted.
  2. If the product is to undergo the process of personalisation and the said process has already begun. In the case of personalised products the period for returns/cancellations will begin from the moment that the purchase is confirmed with Tutete.com and will end once the product has begun the personalisation process.

If the reasons for the return are feasible, the full price of purchase will be reimbursed by bank transfer or to the credit card which was used for the original purchase. The transaction will be carried out as soon as the product has been received by us and we have confirmed that it complies with our minimum requirements. The buyer will only incur the cost of the postage for the returning of the product.

You can exercise your right of withdrawal by completing and submitting the form below:

(*) Name and surname:  
(*) Order reference:  
(*) Products to return:
Reason for return (Optional):
Email response (fill only if different from the registered email request):  

6. GUARANTEE.

Tutete.com offers a two year guarantee which takes effect from the moment the product is dispatched. The invoice serves as the guarantee so please be sure to keep it. The guarantee covers any manufacturing faults and for any materials which may appear during the correct usage of the product in accordance to its instructions. The guarantee does not cover damage caused to the product through misuse, lack of proper care or through modifications.

Once we have received the product and confirmed that it is a manufacturing fault we will send a replacement in perfect condition, or return the total amount should the customer prefer.

If the product is returned within the stipulated period of the guarantee, Tutete.com will pay for all transportation costs incurred, always and when they are reasonable. Please do not return any goods before contacting us at reclamaciones@tutete.com or by telephone +34 968 90 87 98, and we will inform you of the correct procedure to follow.

7.PERSONALIZED NAMES.

Take care when entering a name into the web page. Tutete.com is not responsible for typing errors imputed by the customer. Tutete.com reserves the right to omit any orders which contain language that is considered inappropriate for children`s products.

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