Privacy Policy


1. COLLECTION AND PROCESSING OF PERSONAL DATA

Who is the Data Processing Controller?

The holder and controller in charge of processing the automated file is Productos Infantiles Tutete S.L (hereinafter, Tutete.com), company incorporated in Spain with Tax Identification Code (CIF) B73543175 and registered office in Murcia on calle Cieza 10, 30007 Murcia.

For what purpose do we process your personal data?

At Tutete.com we use your personal data only for the following purposes:

PURCHASE / REGISTRATION:

  • To manage the orders placed.
  • To ensure the correct running of the online store by responding to all your queries, guiding you when completing the processes and contacting you if we detect any faults in the purchasing process.
  • To respond to any doubts or requests that you may send us.
  • To keep you informed on offers and promotions.
  • To create a profile on our website by filling out your basic data in a form in order for you to customise your purchases and access all products and promotions in the store.

CONTACT:

  • To respond to all doubts and requests that you may send us.

WE LOVE BLOGGERS:

  • To keep an updated list of collaborators and affiliates to establish trade relations that benefit both parties.

NEWSLETTER:

  • To send information on the latest news, offers and promotions on a regular basis.

TUTETE FAMILY CLUB:

  • To send customised and updated information on products, offers and the latest news in accordance with the interest shown by the user in previous purchases on the website.

In any case, when browsing our website the actions you have carried out may be monitored to help us improve it, make it more user-friendly and secure, and to offer you a better service and experience.

What is the legal basis to process your data?

The legal basis to process your data is the informed consent to respond to queries sent through the website. This implies acceptance of these conditions by the data subject.

Who will your data be provided to?

Personal data will not be provided to third parties unless there is legal obligation to do so or within the framework of the purpose previously described, for instance, to public administrations or other bodies, in the event that it is necessary to comply with the organisation obligations.

How long do we store your data for?

Data will be stored for as long as it is necessary to respond to your queries, and they will subsequently kept for 12 months to avoid potential errors or misinterpretations between the parties.

What rights do you have when you provide us with your data?

You are entitled to obtain confirmation as to whether Tutete.com is processing personal data concerning you or not. You are also entitled to access your personal data, as well as to request rectification of inaccurate data or their erasure, if appropriate, in the event that they are no longer necessary in relation to the purposes for which they were collected, among other reasons.

Under certain circumstances, you may request to restrict the processing of your personal data, and in this case we will only keep them to lodge or appeal to complaints. You may oppose to the processing of your data owing to your particular situation.

Tutete.com will stop processing data, except on compelling legitimate grounds or in the event a complaint is lodged or appealed to. Please remember that you may lodge a complaint to the supervisory authority at any time.

Should you require further clarification or request to exercise any of these rights, please send a request to tutete@tutete.com

Where did we get your data from?

All the confidential information sent through our website is encrypted, so it is protected from third parties. This information is sent using the SSL (Secure Socket Layer) security protocol, which encrypts the information you send us before we receive it to protect it from third parties. Under no circumstances do we store data that could link the identification of the payment method with the identity of the holder.

The personal data we process are directly provided by you through the different forms available on the website, and only identification and contact data will be processed.


2. PAYMENT GATEWAY.

Any payment or economic transaction made through the website requiring users to provide their credit or debit card data will be carried out through a payment gateway system that is directly and exclusively managed by LA CAIXA (bank entity with which Tutete.com has agreed its implementation through Cyberpac). In that case, it is up to the bank entity to access and process these data for the actual purposes of paying amounts due. Tutete.com will not have access whatsoever to these data.

IMPORTANT: Credit card data are directly entered in the bank's secure website. Therefore, Tutete.com does not transmit these data nor keep them in its servers.


3. RIGHT OF ACCESS, OPPOSITION, RECTIFICATION AND CANCELLATION.

Users entering their personal data in our website's forms will be fully entitled to exercise their rights of access, opposition, rectification and cancellation at any time by sending a request to tutete@tutete.com, or by postal mail to: Productos Infantiles Tutete S.L., Calle Cieza 10, 30007 Murcia, attaching a photocopy of the national ID card or passport of the data subject. In any case, Tutete.com commits to cancelling all personal data collected as soon as they are no longer necessary or relevant for the purposes they were collected.


4. SPAMMING

Tutete.com is absolutely against the practice of spamming or sending unwanted e-mails and never undertakes this type of behaviour. Tutete.com only sends information to those users that have signed in to receive the NEWSLETTER, thus accepting our general conditions and our privacy policy to be sent this information. Tutete.com will not allow the use of these practices by the user either, proceeding to withdraw the services that may have been hired with our company and reserving the right to take any legal actions that might be appropriate.


5. CHANGES IN PRIVACY POLICY REGULATIONS

Tutete.com may amend or update the privacy policy at any time in accordance with the amendments introduced in legislation and regulations ruling this matter and protecting the rights of users, and will be binding as soon as they are published in this same section of the website. In the event the user does not agree with the changes made to the privacy policy, we recommend s/he stops using this website.

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